Q: How can I place an order?

A: You can place an order through our website by adding items to your cart and proceeding to checkout. You will need to provide your shipping details and payment information to complete the purchase.

Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. For more details, please refer to our payment options page.

Q: Can I modify or cancel my order after it’s been placed?

A: If you need to modify or cancel your order, please contact our customer service team as soon as possible. Orders can only be modified or canceled before they are processed for shipment.

Q: What shipping options are available?

A: We only offer standard shipping. Shipping times and costs vary based on your location.

Q: How long does shipping take? 

A: All our products are ready to ship. Please allow 3-5 business days for your order to be dispatched. 

Q: Do you ship internationally?

A: Yes, we ship to many countries worldwide. 

Q: How can I track my order? 

A: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or through the carrier's tracking system.

Q: What is your return policy?

A: It is possible to return a product, if needed.

Please note, all items must be returned new, unused and with all
original packaging and tags attached within 14 days of order receipt.
The return must be announced in advance via the support. The refund of
the order is usually made within 14 days after receiving your return.
Size changes are not possible.

Q: When will I receive my refund? A: The refund of the order is usually made within 14 days after receiving your return. Size changes are not possible.

Q: How do I find the right size?

A: Please refer to our size guide, available on each product page, to find the best fit for you. If you need further assistance, our customer
service team is happy to help.

Q: What materials are your products made from?

A: We use a variety of high-quality materials, including cotton,
polyester, wool, and blends. Detailed information about the materials used can be found on each product page.

Q: How should I care for my clothing?  

A:Care instructions are included on the label of each garment. General
guidelines can also be found on our care instructions page.

Q: How can I contact customer support? 

A: You can reach our customer support team via our contact form  

Contact us - support@flywithus.at